I had a customer at the library tell me to stop apologizing it makes me look weak.
Do you apologize for everything like I do?
Almost bump into someone. I’m sorry.
Someone can’t find what they want. I’m sorry.
The computer doesn’t work correctly. I’m sorry.
Apologizing for what you do wrong is important. Apologizing for anything that happens is getting out of control.
I have been looking for other words besides I’m sorry when something happens. It feels so different when you don’t take responsibility for things that aren’t your fault.
Confidence helps you take responsibility without being the martyr.
Day 23 – stop using I’m sorry for everything.
